Frequently Asked Questions

Product Details

My Little Lamb is made of hypoallergenic polyester material. It is safe for children and it will not cause any allergic reaction.

Folder#1: The Book of John (WEB) – 21 chapters

Folder#2: The Book of Ephesians (WEB) – 6 chapters

Folder#3: The Book of Philippians (WEB) – 4 chapters

Folder#4: The Book of Psalms (WEB) – 79 chapters out of the 150. We excluded the chapters that have heavier topics and are harder for young children to understand.

Folder#5: Old Testament stories – 10

Folder#6: Songs – 4

Total: 6 folders, 124 files

Fully charged + max. volume: 5 hrs

Fully charged + moderate volume: 8 hrs

Fully charged + low volume: 12 hrs

It auto-shutdowns after 2 hrs of inactivity. Each time the buttons are pressed, the time for auto-shutdown is reset.

It is a 3.7 V / 500 mAh Li-Po battery. It is rechargeable by using a microUSB cable.

The battery’s life cycle is 500 cycles. After 500 cycles, the maximum capacity of the battery will begin to decrease. Recharge when necessary. Frequent charging should be avoided.

Long press the button above the nose to turn it on. Wait until the red light appears below the lamb’s neck. Long press to turn it off. Short press for pause. 

It is a 2W speaker. The volume is loud enough for a small group of people to hear the audio and low enough for bed time.

To increase the volume: Long press one of the front feet

To decrease the volume: Long press one of the rear feet

My Little Lamb has 2 levels of content navigation, meaning that you can switch between books and chapters.

To change from one chapter to the next one: Press the front left foot

To change from one chapter to the previous one: Press the front right foot

To change from one book to another book: Press one of the rear feet

If you had turned it off or it had shut down automatically, then you turn it on again, it will pick up where it left off.

My Little Lamb has an internal lithium battery that is rechargeable via our supplied microUSB cable, or any other normal microUSB cable. Simply plug in the cable in the little open section next to the zipper. We designed that little space so the charging cable can connect to the battery pack easily without having to open the zipper. When charging, a red light will appear on the lamb’s chest, then turn orange when it is almost full, and turn green when it is fully charged.

Typical charge time (from empty to full): 5 hours

Note: The battery’s life cycle is 500 cycles. After 500 cycles, the maximum capacity of the battery will begin to decrease. Recharge when necessary. Frequent charging should be avoided.

Yes. The lamb will auto-shutdown after approx. 2 hrs of inactivity.

The audio player will stop playing after 1.5 hours, and the red light will blink for 25 mins before turning off completely.

Each time the buttons are pressed when navigating, the time for auto-shutdown is reset.

When it is turned on again, it will resume playing where it left off.

They are designed to be very durable even when pressed numerous times. But if there is any defect, please contact us promptly here.

Yes. But first, you need to remove the speaker/battery pack as it should NOT get wet. Open the zipper and detach the pack from the wires by pulling gently. The integrated wires and buttons can be soaked as they are waterproof.

Yes. My Little Lamb products meet the ASTM F963 Toy Safety Standards (American Society for Testing and Materials). It is safe for children aged 3+

We designed the zipper this way so the slider can be hidden and out of reach of children. We wanted to prevent children from playing with the slider and accessing the battery pack/speaker. Parents can access the slider by pulling the zipper out gently. ***It is NOT a defect***

We designed this space so it is easy to plug in the charging cable without having to open the zipper. ***It is NOT a defect***

Payment & Shipping

Not happy with a product? Return it to us.

You may return undamaged items to us postmarked within 45 calendar days of delivery. Please make sure the item is returned in the original condition, with the original packaging and accessories.

Eligibility:

  • Products must not be altered or modified.
  • Products with sealed packaging must have their seals intact.
  • When returning replacement products, the original (defective or non-functional) unit must also be returned, or a fee may be assessed.
  • Volume/wholesale (signified by volume discounts), and customized orders are not covered by this offer.

Unless otherwise noted on the product page, product warranty is 6 months counted from the date of initial shipment of order.

  • Within 3 months after initial shipment of order:
    Upon returning, defective items are replaced and shipped back to customers for free. We will generate a shipping label and pay for shipping.
  • 3 to 6 months after initial shipment of order:
    Upon returning, defective items are replaced or repaired for free. Customer pays for return shipping.
  • Afterwards:
    Customers may still send defective items back to My Little Lamb. My Little Lamb passes those items back to their manufacturers and helps coordinating the repair. Customers are responsible for shipping charges both ways.
    Depending on the problem, fees may be assessed by the manufacturers. My Little Lamb will contact customers before completing the repairs.
  • Parts not covered by standard warranties

         Damages or degradation caused by improper operations or use.

Yes, we offer free shipping which normally takes 3-5 business days.

For expedited shipping (2 days): $3.50

For priority shipping (next-day): $9.50

Yes. Please rest assured that we do NOT keep records of credit card details.